Welcome, Pack Family! At the Red and White Shop, we’re dedicated to bringing you the best Wolfpack spirit wear with transparency and ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you need? Our pack is always here to help!

🎽 Product & Collections

Q: What types of products do you offer?
A: We specialize in officially-inspired Wolfpack gear for every fan! Our curated collections include everything from Zips, Hoodies, Crewnecks, and Jackets to Bottoms, Crop Tops, Belts, and Accessories. We offer styles for the whole family, including Infant, Children, and Adult sizes, plus exclusive lines from brands like Champion, Antigua, Creative Knitwear, and Dayna U.
Q: Do you have items ready to ship quickly?
A: Yes! Check out our Clearance and Antigua lines for ready-to-ship favorites. These items are packed and prepared for fast dispatch so you can get your gear even faster.

🌍 Shipping & Delivery

Q: Where do you ship from and to which regions?
A: We ship worldwide* from our home in Louisville, US. We’re proud to serve the global Wolfpack community! However, we are unable to ship to a few remote regions. If you have a specific location concern, please contact us before ordering.
Q: What are my shipping options and costs?
A: We offer two reliable, Pack-focused options:

🚀 Standard Shipping: $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after shipment. Perfect for timely needs like game-day gear.

🎉 Free Shipping: FREE on all orders over $50 via EMS. Delivery in 15-25 business days after shipment. Ideal for stocking up for the whole family!
Q: How long does order processing take?
A: Our team springs into action within 1-2 business days after you order. We carefully pick and pack your gear to ensure every item is perfect before it leaves our nest.
Q: Will I receive tracking information?
A: Absolutely! You’ll receive a tracking notification the moment your pride leaves our nest, so you can follow its journey right to your door.

💳 Payments & Orders

Q: What payment methods do you accept?
A: We accept major credit cards: Visa, MasterCard, JCB, and also PayPal for secure and convenient checkout.
Q: Can I modify or cancel my order after placing it?
A: To ensure speedy processing, we begin preparing orders quickly. Please contact us immediately at [email protected] if you need to make a change. We’ll do our best to accommodate your request if the order hasn’t entered the packing stage.

↩️ Returns & Exchanges

Q: What is your return policy?
A: Your satisfaction is our priority. We offer a hassle-free return policy:
  • You have 15 days from the delivery date to initiate a return.
  • Items must be unworn, unwashed, and in original condition.
  • Contact our fan-focused support at [email protected] to start the process.
We’ll guide you through the simple steps for a seamless return.
Q: How long do refunds take?
A: Once we receive your returned item and inspect it, we will process your refund. Please allow 5-10 business days for the refund to appear in your original payment method.

👥 Account & Support

Q: How do I contact customer service?
A: Our pack is here for you! Email us anytime at [email protected]. We’re a fan-focused team based in Louisville and aim to respond within 24-48 business hours.
Q: Where is your shop located?
A: Our home nest is at 4916 Gregory Lane, Louisville, US 40202. We operate as an online store to deliver Wolfpack spirit worldwide.
📦 Pro Pack Tip: Planning a big family order or a season-long wardrobe refresh? Take advantage of our FREE Shipping on orders over $50 to outfit everyone from Infant to Adult without worrying about extra costs!

Still Have Questions?

We’re passionate about fueling your game day spirit, campus pride, and everyday connection to the Pack. Don’t hesitate to reach out!

Email Our Pack: [email protected]

Start Shopping Now & Join the Pack!

Red and White Shop – Delivering Wolfpack Spirit Worldwide*