Welcome, Pack Family! At Red and White Shop, we pour our heart into every piece of Wolfpack gear we send your way. We want you to love your crewnecks, zips, hoodies, and accessories as much as we do. But if something isn’t quite right, we’re here to make it right—with the same warmth, transparency, and community spirit that defines our brand.

Key Summary:

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Process: Start by contacting our Pack support team at [email protected] with your request.
  • Refunds: Issued to the original payment method within 5-10 business days after we receive and process your return.
  • Non-Returnable Items: Certain Clearance and Creative Knitwear items (as marked at purchase).

Our Return & Exchange Policy

We stand behind the quality of our Wolfpack spirit. You may return or exchange most items purchased from redandwhite-shop.com within 15 days of the delivery date. To be eligible, the item must be in its original condition: unworn, unwashed, with all tags attached, and in the original packaging.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Pack support team at [email protected]. Use the template below to ensure we get all the details we need to help you quickly.
  2. Receive Instructions: Our team will respond within 24-48 business hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
  3. Pack and Ship: Securely package the item(s) with the original packing slip or a copy of your order confirmation. Include the RMA number clearly on the outside of the package. We recommend using a trackable shipping service.
  4. Ship Your Return: Send your package to our Home Nest address provided in your RMA instructions. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).
  5. We Process & Notify You: Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll email you to confirm the status of your refund or exchange.

Return/Exchange Request Email Template

Copy, paste, and fill out the template below to send to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Red and White Shop Pack Support Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please provide] Date of Delivery: [MM/DD/YYYY] Item(s) for Return/Exchange: [Item Name, Size, Color] Reason for Return/Exchange: [e.g., Size, Fit, Style, Defect] My preferred resolution is: [ ] Refund to original payment method. [ ] Exchange for: [Item Name, Size, Color] (if available). [ ] Store credit. I have read and understand the return policy. The item(s) are unworn, unwashed, with all original tags, and in the original packaging. My shipping address for an exchange (if applicable) is: [Your Full Name] [Street Address] [City, State, Postal Code] [Country] Thank you for your help! Best regards, [Your Full Name] [Your Email Address]

Refunds: Getting Your Funds Back

We process refunds with the same care we put into packing your orders. Please allow 5-10 business days after we receive and approve your return for the refund to be processed. The timing of the refund appearing in your account depends on your financial institution.

  • Original Payment Method: Refunds are issued to the original form of payment (Visa, MasterCard, JCB, or PayPal).
  • PayPal Refunds: Typically appear within 24-48 hours of our processing.
  • Credit/Debit Card Refunds: May take 5-10 business days to post to your account after we initiate the refund.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

Need a different size in that popular Crewneck or Hoodie? We’ll help you exchange it for the correct size or a different color, subject to availability. If the item you want is out of stock, we will issue a refund or store credit. Please follow the process above, indicating “Exchange” in your request.

Items That Cannot Be Returned or Exchanged

To protect the health and safety of our Pack Family and the integrity of certain products, the following items are final sale and cannot be returned or exchanged:

  • Clearance Items: Deeply discounted gear in our “Clearance” section is sold as-is to bring you incredible value.
  • Creative Knitwear: Due to the custom or delicate nature of some knit items, select products in this category may be marked as final sale at the time of purchase.

This policy is designed with our community in mind. Our “Children” and “Infant” gear follows the same standard return policy unless otherwise marked.

Damaged, Defective, or Incorrect Items

If your Wolfpack spirit arrives damaged, defective, or isn’t what you ordered, we apologize! Please contact us immediately at [email protected] with your order number and photos of the issue. We will cover all shipping costs to correct our mistake and get you the right gear, fast.

Need Help? Contact Your Pack Support Team

We’re here for you. Reach out with any questions about returns, exchanges, or your order.

Email: [email protected]
Address for Returns (with RMA#):
Red and White Shop – Returns
4916 Gregory Lane
Louisville, US 40202

Response Time: We aim to respond to all inquiries within 24-48 business hours.

Thank you for being a valued member of our Pack Family. We’re committed not just to delivering Wolfpack spirit worldwide, but to ensuring your experience with us is positive, transparent, and trustworthy—from checkout to returns.